SHIPPING & RETURNS

OUR RETURN POLICY

Sparks Overland purchases made at Sparksoverland.com can be returned for any reason within 14 days of delivery. All returned items must be in new, resalable condition and include original packaging and all hardware and accessories. A restocking fee of 20% of the product value will be deducted from the refund. If items are damaged a full refund will be forfeited.  If there are missing parts, additional fees may apply.  

 

After 14 days, non-warranty related returns are at the sole discretion of Sparks Overland. A restocking fee of 20% will apply.

If you’d like to make a return or exchange, PLEASE EMAIL US FIRST at info@sparksoverland.com.

If the reason for return is not a result of a Sparks Overland error, shipping costs, if any, incurred by Sparks Overland may be deducted from your refund. 

 

Please note: if you return an item and did not originally pay shipping costs, the original shipping cost incurred by Sparks Overland will be deducted from your refund.

 

If the returned products are not in new, re-sellable condition - we will not be able to issue a refund and the product will be returned to sender.  We strongly urge you to repackage the products with care. You must add $1000 of Insurance coverage and provide pictures of the unit outside of the shipping box along with pictures of the unit after it is packaged.  If you need advice on how to pack the gear, or need additional packaging materials, contact us. Assume the worst. 

 

It generally takes 3 – 5 business days after the package arrives at our warehouse for your return to be processed and credit to be issued to your card. As soon as the return is processed you’ll get an email confirmation.

 

If you'd like to exchange your items for something else please return them to us for a refund and place a new order for the product you want at the same time.

When choosing a shipper to return products, keep in mind that Sparks Overland cannot be held liable or responsible for items lost in transit. We require you to use a carrier that can provide tracking and insurance.

 

When preparing your shipment for return, please ensure the heater is packaged securely with ample padding and "Heavy" stickers. Before shipping, send us photos of the heater, the box, and the internal packaging. These photos are necessary in case of damage during transit, as you may be responsible for filing an insurance claim before we can begin repairs.

 

If you prefer, we can send you a return kit that includes all the necessary packaging materials. Please let us know if you would like one. 

 

 

CHANGE-OF-MIND OR INCORRECT CHOICE

 

If you have changed your mind or made an incorrect choice and have paid already, chances are good your order is already being prepared for shipment. Most of our orders ships the same day!

 

If you cancel your order BEFORE it has been shipped, we will cancel your order and process a full refund.

If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return in line with our Return Policy.

 

Orders which are REFUSED AT DELIVERY will be processed as a return.

Items can run out of stock or be discontinued without warning, and we may not be able to fulfil orders for that item. We will do our best to keep you informed of any unexpected delays, stock shortages or discontinued items.

 

HAVE ANY QUESTIONS?