STORE POLICY

CUSTOMER CARE

WARRANTY

All SPARKS OVERLAND products being returned for warranty, must include a copy of the invoice for the original sale. Warranty approvals will not be granted if an original invoice or copy of an invoice is not provided.

Subject to the limitations and exclusions described in this warranty, SPARKS OVERLAND will remedy defects in materials or workmanship by repairing or replacing, at its option, a defective product without charge for parts or labor. In addition, SPARKS OVERLAND may elect, at its option, not to repair or replace a defective product but rather issue to a purchaser a refund equal to the purchase price paid for the product or a credit to be used toward the purchase of a new SPARKS OVERLAND product.
 

This warranty excludes problems caused by normal wear and tear including, but not limited to, scratches, dents, tears, or aesthetic oxidation of surfaces, natural breakdown of colors and materials over extended time and use, commercial use, accidents, or unlawful vehicle operation.
 

No warranty is given for defects resulting from conditions beyond SPARKS OVERLAND’s control including, but not limited to, modifications or repairs not performed or authorized by SPARKS OVERLAND, misuse, overloading, or failure to assemble, install or use the product in accordance with SPARKS OVERLAND’s written instructions or guidelines included with the product or made available to the purchaser originally.
 

SPARKS OVERLAND MANUFACTURED (2 YEARS)
 

SPARKS OVERLAND will warranty all SPARKS OVERLAND brand fuel tanks, recovery gear, fridge slides, kitchens and accessories manufactured by SPARKS OVERLAND for the first 2 years that an original retail purchaser owns the product. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person.

 

ROOF TOP TENTS & AWNINGS (2 YEARS)
 

SPARKS OVERLAND will warranty all SPARKS OVERLAND roof top tents and awnings for the first 2 years that an original retail purchaser owns the product. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person.

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PRIVACY & SAFETY

This privacy policy sets out how Sparks Overland uses and protects any information that you give Sparks Overland when you use this website.
 

Sparks Overland is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy policy.
 

Sparks Overland may change this policy from time to time by updating this page. Check this page regularly to ensure that you are happy with any changes.
 

What we collect
We may collect the following information:

  • name and job title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

What we do with the information we gather 
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
     

Security 
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
 

How we use cookies 
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 
PAYMENT METHODS
  • VISA, MASTERCARD, AMERICAN EXPRESS

  • PAYPAL